# Incoming orders

Your organization's receive address is shown in the top right corner of the page. Share this address with your customers so their orders are picked up automatically.

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### Tabs

Orders are split across three tabs:

| Tab          | What it shows                                                                        |
| ------------ | ------------------------------------------------------------------------------------ |
| **Pending**  | Orders that need review or approval. This is your daily working view.                |
| **Approved** | Orders that have been approved, including exported orders. Filterable by date range. |
| **All**      | Every order regardless of status.                                                    |

The number next to each tab updates in real time as orders are processed.

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### Order table

Each row in the table shows:

* **Reference** — The order reference number as extracted from the original document
* **Customer** — The customer name as extracted from the order
* **Received** — The date the order arrived in your Lainwise inbox
* **Total** — The total order value
* **Status** — Current status of the order (Pending, Approved, Canceled, or Exported)

Click any row to open the order and review it in detail.

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### Bulk actions

Select one or more orders using the checkboxes on the left. Depending on the tab, a toolbar appears with the following actions:

* **Pending tab** — Bulk cancel selected orders
* **Approved / All tab** — Export selected orders as CSV, Excel, or JSON

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## Reviewing an order

Clicking an order opens the order modal — a split view that shows the original document alongside the processed data. This is where you verify, correct, and approve orders.

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### Layout

The modal is split into two panels:

* **Left panel** — The original order: email body, attachments (PDF, image, or spreadsheet), and raw email details
* **Right panel** — The processed data: customer details, delivery information, and line items

On mobile, these panels stack vertically.

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### Line items

Each line item shows the product name as extracted from the order, matched against your catalog. The match confidence is indicated visually:

* **Green** — High confidence match (exact SKU, alias, or exact name)
* **Orange** — Medium confidence match (fuzzy name match) — review recommended
* **AI comment** — Lainwise adds a note when it is uncertain, for example: *"Possibly intended: Bruin brod (95% confidence)"*

Line items include quantity, unit price, total price, unit, and tax rate where available. Fields that could not be extracted are left blank.

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### Editing an order

Pending orders can be edited before approval. Click **Edit** to:

* Update customer and delivery details
* Correct line item quantities, prices, or product names
* Add or remove line items
* Delete the order reference if incorrect

Changes are saved immediately. Approved orders cannot be edited.

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### Violations

If your organization has validation rules configured, any triggered violations are shown in the order modal. Violations are **informational only** — they never block approval. Use them as a prompt to double-check the flagged line items before proceeding.

See Validation rules for more on how to configure these.

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### Contacts

You can link an order to a contact in your Contacts list. When you link a contact to a **pending** order, the customer fields (name, email, address) are automatically filled in from the contact's saved data.

To link a contact, click the **Link contact** button in the right panel. You can search existing contacts, or create a new one directly from the order data.

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### Approving and canceling

* **Approve** — Confirms the order is correct and moves it to the Approved tab. Only available on pending orders.
* **Cancel** — Marks the order as canceled. Only available on pending orders. This action cannot be undone.

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### Continuous validation mode

Enable **Continuous validation** in the modal footer to speed up bulk processing. When active, approving or canceling an order automatically opens the next pending order in the list — so you never have to go back to the orders table between reviews.

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### Exporting an order

Once approved, an order can be exported individually or as part of a bulk export from the orders table. Supported formats: **CSV**, **Excel (.xlsx)**, **JSON**.

After export, the order status changes to **Exported**.


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